Returns Policy
Refunds
Packaging & Postage

RETURNS POLICY

Guides New Zealand will only accept returns for the following:

• Goods damaged or faulty prior to delivery
• Goods supplied incorrectly
• Goods that vary from their description on the website

This policy observes obligations under the Consumer Guarantees Act (1993), and Fair Trading Act (1986).

REFUNDS

Whenever possible, Guides New Zealand will repair or replace any damaged or faulty goods; otherwise a full refund will be issued for the value of the damaged or faulty goods.

PACKAGING & POSTAGE

Please send all returns in their original packaging. Returns should be addressed and posted to:

Postal Address:
217 Armagh Street,
Christchurch, New Zealand
PO Box 13-143,
Christchurch,
New Zealand

Toll-free: 0508-461-461.

Phone: (03) 366 8409
Fax: (03) 3668413
Email: info@guidesnz.org.nz

Please include a copy of the invoice or packing slip that accompanied your order. The invoice and packing slip also provide an area where you can indicate why you are returning any goods. If you are unable to provide a copy of the invoice or packing slip, include a note containing your name, address, order number, contact phone number, and reason for return.

You will be notified by email when your returned is received.